1. Welcome to Zen Escapes Japan
These Terms of Service govern your use of the Zen Escapes Japan website and booking platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our platform.
Zen Escapes Japan Inc. is a Minnesota corporation operating a booking platform that connects travelers with wellness retreat providers in Japan. We do not operate retreats directly.
2. Using Our Service
Our platform is designed to help you discover and inquire about wellness retreats in Japan. You may:
- Browse retreat listings and read descriptions, pricing, and reviews
- Submit inquiries about retreats through our contact form
- Read articles and guides about wellness practices
You agree to use our platform only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the service.
3. Retreat Bookings
Zen Escapes Japan acts as an intermediary between you and retreat providers. When you submit a booking inquiry:
- We forward your inquiry to the relevant retreat provider
- The retreat provider will contact you directly to confirm availability and arrange payment
- All booking terms, cancellation policies, and payment arrangements are between you and the retreat provider
- We do not process payments or hold deposits
We strive to ensure all retreat information is accurate, but we rely on providers for details. Please verify important details directly with the retreat provider before booking.
4. Cancellations and Refunds
Cancellation and refund policies vary by retreat provider. Specific policies are listed on each retreat's detail page. In general:
- Full refunds may be available when cancelling well in advance
- Partial refunds may apply for mid-range cancellation notice
- Last-minute cancellations typically do not qualify for refunds
Please review the specific cancellation policy for your chosen retreat before booking. Zen Escapes Japan is not responsible for refunds — all refund requests must be directed to the retreat provider.
5. Liability
Zen Escapes Japan is a booking platform connecting travelers with retreat providers. We do not operate retreats and are not liable for:
- The quality, safety, or legality of retreats advertised
- The accuracy of retreat descriptions provided by third parties
- Any injury, loss, or damage experienced during a retreat
- Travel arrangements, including flights, visas, and transportation
We strongly recommend purchasing comprehensive travel insurance before booking any retreat. Travel to Japan requires valid passports and may require visas depending on your nationality.
6. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Minnesota, United States. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Minnesota.
7. Changes to These Terms
We may update these Terms of Service from time to time. We will notify users of significant changes by updating the "Last Updated" date below. Continued use of the platform after changes constitutes acceptance of the revised terms.
8. Contact
If you have any questions about these Terms of Service, please contact us:
Zen Escapes Japan Inc.
1010 West Saint Germain Street, Suite 400
St. Paul, MN 55102
Email: stays@zenescapesjapan.com
Phone: +1 (651) 472-0730
Last Updated: February 28, 2026