1. Our Commitment to Your Privacy
At Zen Escapes Japan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website and use our services. By using our platform, you consent to the practices described in this policy.
2. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and mailing address when you submit a contact form or booking inquiry.
- Booking Information: Preferred retreat, travel dates, and any special requests or dietary requirements.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources (collected via cookies and analytics tools).
- Device Information: IP address, browser type, operating system, and device identifiers.
3. Retreat Booking Inquiries
When you submit a booking inquiry through our contact form, we collect the information you provide to facilitate communication with retreat providers. We do not process payments directly. Your inquiry details are shared only with the specific retreat provider(s) you express interest in, and only for the purpose of arranging your stay.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly (e.g., cookie consent preference).
- Analytics Cookies: Help us understand how visitors interact with our website so we can improve it.
- Preference Cookies: Remember your settings and retreat preferences for future visits.
You can manage cookie preferences through your browser settings or our cookie consent banner.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request that we correct inaccurate or incomplete information.
- Right to Deletion: Request that we delete your personal data, subject to legal obligations.
- Right to Object: Object to certain types of data processing, including direct marketing.
- Right to Portability: Receive your data in a structured, commonly used format.
To exercise any of these rights, please contact us at stays@zenescapesjapan.com.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking inquiry data is retained for 2 years to assist with follow-up communications and customer service. You may request deletion of your data at any time.
7. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
Zen Escapes Japan Inc.
1010 West Saint Germain Street, Suite 400
St. Paul, MN 55102
Email: stays@zenescapesjapan.com
Phone: +1 (651) 472-0730
Last Updated: February 28, 2026